Introduction

Significant Advice Network regards privacy as an important part of our relationship with our customers. The following privacy policy applies to all Significant Advice Network users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, we ask you please contact us at admin@sanprofessionals.com.au 

General Privacy Awareness

Please be conscious whenever you voluntarily disclose personal information on any online service or website that it could potentially be accessed by unauthorised parties. We have security measures in place to protect any information disclosed but we are not able to guarantee their 100% effectiveness, so any information transmitted is done at your own risk.

Collection of Information

We may collect personal information that can identify you, such as your name and email address, and other information that does not identify you. When you provide personal information through our website, the information may be sent to servers located in other countries around the world.

• Information you provide. We may collect and store any personal information you enter on our website or provide to us in some other manner, including personal information that may be contained in any video, comment or other submission you upload or post to the website. This includes identifying information, such as your name, address, e-mail address, and telephone number; your photograph; and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information). We also may request information about your interests and activities, your gender and age, and other demographic information.

• Information from other sources. We may also periodically obtain both personal and non-personal information about you from other businesses, business partners, contractors and other third parties. Examples of information that we may receive include: updated delivery and address information, purchase history, and additional demographic information.

• Information about others. We may also collect and store personal information about other people that you provide to us. If you use our website to send others information that may interest them through our system, we may store your personal information, and the personal information of each such recipient. Similarly, if you use our website to upload, share and/or distribute content (including videos, comments or other submissions), and such content contains personal information about others, such information may be stored in order to allow for such uploading, sharing and/or distribution.

• Information collected automatically. We automatically collect information using cookies and other technologies from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see “Cookies” below), and the referring website address.

• Cookies. Cookies are very small data files that are stored on your device when you visit a website. When you visit our website, we may assign your computer one or more cookies. We use cookies to help identify user devices for various functions – so we can see which parts of our site customers are using to tailor the user experience, to save user ID’s, to assist us to provide targeting marketing communications and advertising that users may be interested in, and track shopping cart contents, order processing etc. 

Most browsers automatically accept cookies, but you can disable cookies (and delete any cookies already stored on your device) using your browser settings, but please note these may stop our website from functioning properly.    

• Other Technologies. We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our site. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.

• Information collected by third-parties. We may allow third-parties, including our authorized service providers, advertising companies, and ad networks, to display advertisements on our site. These companies may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements. This information allows them to deliver targeted advertisements and gauge their effectiveness. Some of these third-party advertising companies may be advertising networks that are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies (www.networkadvertising.org).

We also use third party services (such as Google Analytics) which may use cookies and other technologies to collect information about your use of our website (including your device’s IP address) to deliver customised advertising content, measure the effectiveness of advertising and provide other services relating to website activity and internet usage. Those third parties may also transfer the information they collect to others if required to do so by law, or where those others process the information on their behalf. You can adjust your settings to prevent data being used by Google Analytics if you have concerns.  We may also use some third party ‘online behavioural advertising’ (OBA), on a non-personally identifiable basis. This allows online advertising displayed to you to be tailored according to your browsing behaviour on various websites, not just our own. You can find you more details about OBA, the best practice guidelines and how to opt out from OBA with participating companies at the industry website www.youronlinechoices.com.au. Significant Advice Network cannot control the use of cookies (and other technologies outlined above) or the resulting information by advertisers or third parties hosting data for our website. For example, if you take the opportunity to ‘share’ Significant Advice Network content with friends through social networks such as Facebook, you may be sent cookies from these websites. We suggest you check the third-party websites directly for more information about their cookies and how to manage them.

User Submissions

We may provide areas on our websites where you can post information about yourself and others and communicate with others; upload content (e.g. pictures, videos, audio files, etc.); and post comments or reviews of content found on the website. Such postings are governed by our Terms and Conditions. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you may not be able to edit or delete such information.

Use of Collected Information

We may use information that we collect about you to:

• deliver the products and services that you have requested
• manage your account and provide you with customer support
• perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others
• communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us or other third parties
• develop and display content and advertising tailored to your interests on our site and other sites
• enforce our terms and conditions
• manage our business and
• perform functions as otherwise described to you at the time of collection.

We may use financial information to process payment for any purchases, subscriptions or sales made on our website, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Payment Security Policy

Significant Advice Network uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response. 
• Your complete credit card number cannot be viewed by Significant Advice Network or any outside party. 
• All transactions are performed under 128 Bit SSL Certificate. 
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. 
• eWAY is an authorised third party processor for all the major Australian banks. 
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Significant Advice Network. 

Communications

Significant Advice Network uses personally identifiable information for essential communications, such as emails, account information, and critical service details. We may also use this information for other purposes, including promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at admin@sanprofessionals.com.au

Third Parties

Significant Advice Network may at its discretion use other third parties to provide services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. Significant Advice Network does not share any information with third parties for any unknown or unrelated uses. This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the website.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We want you to feel confident using our website, however no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. If you have any questions about security on our website, you can email us at admin@sanprofessionals.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at admin@sanprofessionals.com.au

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the Significant Advice Network site to external entities are not covered within this policy. The policies set out in this statement only cover the domain name of www.sanprofessionals.com.au 

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.